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2010 Ford FUSION Seats Problems, Complaints and Defects

Issue ID	743060
Internal NHTSA #	10287396
Manufacurer	FORD MOTOR COMPANY
Brand	FORD
Model	FUSION
Model Year	2010
File date	08/08/09
Component	SEATS
Product type code	VEHICLE
Description of the problem	The head rest on my new 2010 ford focus (not a fusion as noted) protrudes forward beyond the top of the seat causing my head and neck to be pushed forward into an unnatural position with my spine. This, in turn, is a very unsafe driving position to be in due to misalignment of my head, neck and spine and causes unnecessary fatigue, neck pain and headache . It is especially awkward and difficult to drive and look toward the right rear of the vehicle while being forced into a "crook neck" position by the forward protruding head rest. I purchased to vehicle new under the cash for clunkers program and without driving it. This was a big mistake as i got myself into an apparent unsafe vehicle. After driving it for only 40 miles, i experienced neck pain. My investigation revealed that the forward protruding head rest was the problem. I promptly notified the dealer where i bought it and was advised by my sales person that several other people have also complained about these head rests. I then notified ford motor company customer services of the problem and was advised, "the head rests are made to our specifications". I indicated that this is a safety issue and suggested that they do something about it before they have another firestone tire type of problem to deal with. The company rep. Then proceeded to hang up on me. As a remedy to my complaint. The dealer (service manager) removed the head rests from the front seats of my new car and suggested that i, "go to a salvage (junk) yard and try to get replacement head rests that do not cause the problem". I reminded him that i had just turned in a '93 aerostar that did not have the problem and he replied, "we just sell the cars - we don't build them". With the head rests removed, i now have no protection from whiplash which is another safety problem. I respectfully request that the nhtsa investigate these head rests (asap) to prevent injury, death or property damage. A recall is needed here. Thank you
Vehicle Mileage at Failure	50
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	CANTON, MI
VIN pattern	1FAHP3FN2AWXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	13/01/25
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

7AT0DH12X16108201 2MEFM74W8XX620952 SALWR2VF7FA517865 VF7AZAKA0081KA733 KNADM512BCS773090 WDD2050041R385006 WBA1S920705C25664 SMTTJ902TM3161777 3AKJHHDR0NSMX1962 VF7LCNFUC74486505 5NPEB4AC9DH745144 SAJAA06D99FR06803

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2010 Ford FUSION Seats Problems, Complaints and Defects, Recalls and Failures

2010 Ford FUSION Seats Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?