Issue ID | 1636720 |
Internal NHTSA # | 11300463 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | FOCUS |
Model Year | 2012 |
File date | 15/01/20 |
Component | FUEL/PROPULSION SYSTEM |
Product type code | VEHICLE |
Description of the problem | My daughter has a used 2012 ford focus that has an outstanding recall for cpv problems. She has had two experiences where the vehicle loses power and she's unable to accelerate no matter how far she presses the gas pedal. Last week, 1/15/2019 the same issue happened on the freeway, while in motion, going approximately 65mph. Very dangerous! Especially with fast moving traffic. She managed to get off the freeway and coast into a parking lot. We had the car towed to camelback ford and we explained the situation and that after some research found there is an open recall on her car for a malfunctioning part/s that can cause the exact problems she's experiencing. They say okay, we'll get on it. Well, they called us today, 1/20/2020, a whole 5 days later, to say that she needs a new battery and other things like a wheel alignment and bearing replaced. No mention of the recall repair being done. When asked they said they couldn't repair because they were unable to replicate the problem or find a code for it. So needless to say, she's been without her car for 5 days and the recall repair wasn't even done, and they come at use for other "repairs". Right now we are more concerned for the safety aspect of the car stalling out while in motion. After chatting with a ford customer service rep., who by the way says repairs should be done whether the issue is detectable or not, we have to take it to a second dealer and hope they make the necessary repairs. We can do a wheel bearings and alignment once the more critical safety repairs are done. |
Vehicle Mileage at Failure | |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | FORT DEFIANCE, AZ |
VIN pattern | 1FAHP3E28CLXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 26/04/25 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 65 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |