Issue ID | 1082105 |
Internal NHTSA # | 10606988 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | FLEX |
Model Year | 2014 |
File date | 29/05/14 |
Component | VISIBILITY:SUN ROOF ASSEMBLY |
Product type code | VEHICLE |
Description of the problem | My wife and i were driving on a 2-lane highway in our vehicle at the approximate speed of 55 mph. Our ford flex was equipped with a factory sunroof, which was in the closed position, and the sunshade was open. As we were traveling down this road, with no traffic coming in the opposite direction, or in front of us, we heard a shotgun sound come from above our heads and glass flew everywhere in our vehicle, including in the back where our 5-year old daughter was sitting. Our sunroof and literally exploded!!!! We closed the sunshade and immediately traveled to the local dealer where we purchased the vehicle. My think at first was that something his the glass, but yet nothing was around us that could have thrown anything onto the glass to break it. When we arrived at the dealership, we exited the car and when i looked at the huge hole in the sunroof, all of the glass surrounding the hold was pointing upwards as if the glass had literally exploded upward, not down into the car. I have never heard of anything like this happening, and luckily my wife was under control enough when it happened that she didn't swerve off of the road. After the dealership submitted details of this incident to ford, they rejected to do anything to take care of this repair for us. I have since had to file a claim with my insurance to get it fixed, and have been contacting ford executives on a daily basis, and contacting media sources, to get attention to this safety issue. I have found several other cases that stretch back to as far back as 2008 so far, with a description almost identical to ours. This is a safety issue that needs to have attention brought to before somebody gets seriously injured or dies. |
Vehicle Mileage at Failure | 7800 |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | WARSAW, IN |
VIN pattern | 2FMGK5D89EBXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 11/10/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 55 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |