Issue ID | 1520087 |
Internal NHTSA # | 11156789 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | FLEX |
Model Year | 2014 |
File date | 28/11/18 |
Component | STEERING |
Product type code | VEHICLE |
Description of the problem | Tl* the contact owns a 2014 ford flex. While reversing out of the driveway, the vehicle lost power steering ability. The contact had to engage the steering wheel with force, which caused an injury to the right shoulder. Medical attention was not received. The vehicle was towed to a personal mechanic where it was diagnosed that the power steering assist failed. Also, the fuel pump failed over six months ago. The personal mechanic replaced the fuel pump control module. An unknown ford dealer was contacted and stated that the vin was excluded from nhtsa campaign numbers: 15v250000 (steering) and 16v621000 (fuel system, gasoline). The steering failure was not repaired. The manufacturer was not contacted. The vin was not available. The approximate failure mileage was 86,000. *tt consumer stated dealers have been contacted.*jb |
Vehicle Mileage at Failure | 86000 |
Number of Occurences | 1 |
Source of the issue | HOTLINE VOQ |
City and State | MILTON, FL |
VIN pattern | 2FMHK6DT3EBXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | 1 |
No. of fatalities | |
Date of purchase | 11/06/16 |
Was original owner? | N |
Anti-lock brakes | Y |
Cruise control | Y |
Number of cylinders | 6 |
Drive train type | AWD |
Transmission type | AUTO |
Vehicle speed | |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | JACKY JONES FORD |
Dealer's telephone number | 706-865-2168 |
Dealer's city | CLEVELAND |
Dealer's state code | GA |
Dealer's ZIP code | 30528 |