Issue ID | 1463953 |
Internal NHTSA # | 11091016 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | FLEX |
Model Year | 2014 |
File date | 15/04/18 |
Component | SEAT BELTS |
Product type code | VEHICLE |
Description of the problem | My child went to buckle herself in, and the plastic around the buckle broke in her hand, revealing frayed seat belt material. My child is 7 years old. They car was stationary i am the only owner and i have only owned the flex since jan of 2015. That was the driver side passenger seatbelt. The seat belt on the other side had been locking for about a year, but it pulled slowly was not an issue. I asked for it to be adjusted and was told the whole mechanism needed replacing. It had less than 61654 miles. That was what was on the car when i got it back. I was told that it was out of warranty and i would have to $700 to get them fixed. I called ford and they acted like i was just asking for money. I am livid that my 3 year old car has seatbelt flaws and they are not taking care of it. If the plastic had not broken the frayed belt still posed a safety hazard for my child! How many people are driving around not knowing that they have frayed seatbelts? My car is 1,650 miles outside of the warranty. That they are not fixing it, is unacceptable. |
Vehicle Mileage at Failure | 61600 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | PFLUGERVILLE, TX |
VIN pattern | 2FMGK5C87EBXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 04/10/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 0 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |