Issue ID | 416183 |
Internal NHTSA # | 10018893 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | EXPLORER SPORT TRAC |
Model Year | 2002 |
File date | 15/02/03 |
Component | POWER TRAIN:AUTOMATIC TRANSMISSION |
Product type code | VEHICLE |
Description of the problem | I own a 2002 sport trac, at about 46000 miles mi transmission started to miss shifts from 2nd to 3rd gear, it took about 3 to 4 seconds for the transmission to get into the next gear, so i took it to the dealer where i usually have the truck serviced thinking that it just needed a fluid check due to the fact they performed a transmission fluid change at about 30000. When i went back to the dealer i was advised that the transmission had a problem on the fluid lines and the transmission had to be taken out to be rebuilt, so i asked why was this happening and they stated that there was a problem with the gaskets been worn out inside the transmission. But they couldn't specify if this was a factory problem or a owner abuse problem, so when i asked if there was a transmission recall by the manufacturer (ford) on this type of trucks the answer was no. Then i was advised that my truck was out of factory warranty which is 3 years or 36000 miles and if i wanted to have the job done it had to be self financed, so i asked for an estimate which was about 18 hours labor @ $100 p/h and $500 in parts totaling $2300 and finally after calling ford and complaining about this $30000 truck having a faulty transmission and getting a "your truck is out of warranty, and we don't have any other trucks with the same problem" i finally paid the repairs out of my pocket which i personally think should not be happening on a almost brand new truck. *jb |
Vehicle Mileage at Failure | 18 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | KINGS BEACH, CA |
VIN pattern | 1FMZU77E41UXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 21/11/00 |
Was original owner? | Y |
Anti-lock brakes | Y |
Cruise control | Y |
Number of cylinders | 6 |
Drive train type | 4WD |
Transmission type | AUTO |
Vehicle speed | |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | JONES WEST FORD |
Dealer's telephone number | 775-745-0646 |
Dealer's city | RENO |
Dealer's state code | NV |
Dealer's ZIP code | 89502 |