Issue ID | 1594723 |
Internal NHTSA # | 11245851 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | ESCAPE |
Model Year | 2018 |
File date | 18/06/19 |
Component | ENGINE |
Product type code | VEHICLE |
Description of the problem | I took my 2018 ford escape with 28500 miles into the dealership on 5/6/19 due to a coolant leak. At that time, they replaced the oil cooler asy. On 6/18/19 with 30700 miles, it was back in for the same issue and deemed unsafe to drive. It has been sitting at the dealership torn apart for over 2 months now due to backordered parts. First it was the engine, then a gasket, and just this week another part! After one month of waiting, i called ford motor co and reported a claim. Since then, every week i am passed on to another person with no answers for me. Each one says they will get back to me in 24hrs or within a week whether they have any new information or not and those have all been broken promises. I've been told my vehicle does not qualify for a buy back program with no reason given. When asked for a reason, i have been told to reference my states lemon law guidelines. The customer service regarding this issue has been absolutely terrible. |
Vehicle Mileage at Failure | 28000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | PEOSTA, IA |
VIN pattern | 1FMCU9GDXJUXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 18/09/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 50 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |