Issue ID | 1319856 |
Internal NHTSA # | 10908325 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | ESCAPE |
Model Year | 2013 |
File date | 20/09/16 |
Component | STEERING |
Product type code | VEHICLE |
Description of the problem | Turned on vehicle and power steering fault message came on. Had no steering assistance and turning wheel extremely difficult. Turned car on/off and it went away. It did it again a few days later but while driving residential at 25 mph in a neighborhood. Stopped in the middle of the road and turned off/on vehicle, fault went away and steering returned. Took to ford for diagnostics and repair. Was told no faults store in the power steering module therefore warranty will not pay for diagnostics and repair. Was told if it happens again, drive vehicle to dealer and do not turn off. I told the dealer this is a safety concern and they should never recommend to drive a vehicle with no power steering assistance. The dealer refused to do any further diagnostics and could not recommend safe future steps. Refusing to pay for warranty on a system with no faults that does not store fault codes is unreasonable. The car is unsafe for my wife to operate yet they took no steps to correct concern. The module programming was updated but advisor described the update and it does not address my issue. |
Vehicle Mileage at Failure | 40000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | NAPERVILLE, IL |
VIN pattern | 1FMCU9J96DUXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 20/01/25 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 25 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |