Issue ID | 1616595 |
Internal NHTSA # | 11278437 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | EDGE |
Model Year | 2019 |
File date | 13/10/19 |
Component | UNKNOWN OR OTHER |
Product type code | VEHICLE |
Description of the problem | I bought a brand new 2019 ford edge titanium on july 31, 2019, i have enjoyed the car right up to the moment on october 13, 2019 at approx. 3:30p. M. When my sun/moon roof exploded as i was driving on the highway at 55mph with my adult daughter in the car. I too had the shade closed so we weren't showered in glass. I was so shocked and it took a bit for us to realize what had happened just in time to see a large piece of the glass fly off the top of my car into the air behind me. Thank goodness there were no cars directly behind me. I am more than disappointed in ford as they are not stepping up on this issue, but rather stated that "something must have hit the sun/moon roof and weakened the glass so it is not an issue that they are responsible for. I know nothing hit the glass and given that it has less then 5000 miles on it, it feels very much like a manufacturer defect problem. After seeing multiple complaints i am even more convinced that ford should be taking responsibility for this. This was the second car i bought from ford, the first was a 2014 escape titanium (no sun/moon roof) but i had to have the transmission worked on 3 times and the engine once in the first year. I submitted a complaint to ford on that and was politely brushed off. Yet i gave them a second chance because i really like the edge and thought surely it couldn't happen again. Although the issues aren't the same it is very unsettling to be having any issue with my new car. I now feel like i am stuck with a car for the next 6 years that i can't trust. Every time i drive it i'm wondering if it is going to happen again or will it be something else. How many sun/moon roof explosions with potential risk to the people in the car and in the vicinity of the car before ford takes responsibility for this issue. My opinion of ford and my local dealership have diminished significantly. . |
Vehicle Mileage at Failure | 4300 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | SPRINGFIELD, OR |
VIN pattern | 2FMPK4K90KBXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 16/09/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 55 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
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Dealer's city | |
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