Issue ID | 1662536 |
Internal NHTSA # | 11325589 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | EDGE |
Model Year | 2017 |
File date | 22/05/20 |
Component | ELECTRONIC STABILITY CONTROL |
Product type code | VEHICLE |
Description of the problem | I went to the dealership where i bought my 2017 silver ford edge, because on 5/8/2020 the engine icon came up on my dash. So i immediately stopped at the local jarett ford dealership in lakeland, fl, thinking it just needed an oil change. After i got this done, the engine icon never went and i began to experience my vehicle shaking and it also began heating up. This happened in 3 different occasions, with a red warning message on my dash of the precaution i should take to avoid overheating. Each time i immediately stopped the vehicle, waited for it to cool down, and added coolant to the radiator coolant tank. I went to elder ford of tampa, fl, where i bought my vehicle and the service manager, terry was completely oblivious as to who nhtsa is as well as no idea of the customer satisfaction program. As i went to drive away my vehicle, now it did not want to start. Frank tried to see if it was a battery issue and tried jump starting it but it had nothing to do with the battery. By god's miracle my vehicle suddenly turned on and by his mercies i was able to arrive at my house. Now, i cannot get to work and are stuck because they say that there is nothing they can do because my warranty is over. I need to know if you can help me resolve this matter that is not my fault. I am very concerned that they have no idea as to what nhtsa is nor your customer satisfaction program. I will appreciate someone helping me, or pointing me in the right direction. |
Vehicle Mileage at Failure | |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | TAMPA, FL |
VIN pattern | 2FMPK3G97HBXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 06/12/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 4 |
Drive train type | FWD |
Transmission type | |
Vehicle speed | 35 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |