Issue ID | 1065279 |
Internal NHTSA # | 10587929 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | EDGE |
Model Year | 2011 |
File date | 23/03/14 |
Component | ENGINE |
Product type code | VEHICLE |
Description of the problem | April 3- fifteen mins from home (returning from a vacation to gatlinburg, tn), "black screen of death" occurred. Took immediately to dealership. Waited 40 mins while diagnostic run and told to bring back monday, april 7, as apim was discovered to be bad. Would be replaced monday. April 7- returned to dealership for apim to be replaced and told radio was going to be checked; not apim replaced. Argued with staff there, as service manager had already run diagnostic to determine apim needed. Had to wait another three days for apim to come in to dealership. Returned april 10 for apim replacement. May 3- leaving for a 12 hour round trip to athens, ga to bring son home from college..."black screen of death" occurred 6x before getting an hour from home. Occurred 4-5x more on way back from athens, ga. This happened on a saturday so had to call dealership monday. Told to bring in may 8. May 8- told issue could not be duplicated. Discovered through discussion w/ service personnel that my phone had never been connected w/ sync when these problems have occurred; techs had been diagnosing in a different direction. Appears that radio is true issue. Personnel said they would check w/ service manager about getting radio replaced. May 12- called and told that ford has said that until issue can be duplicated, nothing will be done to fix my car. If i leave car for undetermined time frame, allow to be driven long distances (adding miles to car), maybe problem can be duplicated. No rental allowed bc issue not covered under warranty. This is my only vehicle. Bought $40,000 car for navigation system and cannot use properly bc it keeps going out on long trips. |
Vehicle Mileage at Failure | 0 |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | SAINT MARYS, GA |
VIN pattern | 2FMDK3JC7BBXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 25/01/21 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 6 |
Drive train type | |
Transmission type | |
Vehicle speed | 0 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |