2000 Dodge RAM 1500 Visibility Defroster Defogger System Windshield Heater Core Problems, Complaints and Defects, Recalls and Failures

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2000 Dodge RAM 1500 Visibility Defroster Defogger System Windshield Heater Core Problems, Complaints and Defects

 Issue ID668126
 Internal NHTSA #10222037
 ModelRAM 1500
 Model Year2000
 File date08/04/02
Product type codeVEHICLE
 Description of the problemI purchased a 2000 dodge ram 1500 new in 2000. At 50,000 miles the dash began to crack at 2 yrs old. Although i purchased an extended warranty to 75k miles, i was informed by a dealer that trim and upholstery was not covered. Now the dash has completely failed, a huge hole has emerged, it rattles this has caused the defrost vent not work properly and possibly the passenger airbag may be compromised due to the dash becoming unsecure because the plastic has broken from around the screws. I recently went to another dealer to get a quote of over $1000 to repair. The dealer tells me that chrysler has been fixing these trucks if the original owner still owns it regardless of warranty expiration. Because of the product failure. So i then call the 800 number given only to be told that it is basically too late now because my truck is 8 yrs old. This was hard to swallow because i tried to repair it under my extended warranty when only 2 yrs old. I am very, very dis-satisfied with the product and service of chrysler corp. I know that there are literally thousands of have experienced the same problem and i look at every truck the same body style as mine, and they all have cracked dashes. I went online to find several websites of dodge owners with the same problem with warranty and service. This is a factory defect that chrysler should at least offer a substantial amount of assistance with the repair or lower the cost of the parts to repair so that people can afford them.
 Vehicle Mileage at Failure50000
Number of Occurences3
Source of the issueNHTSA WEB SITE
 City and StateANNA, TX
 Was vehicle invloved in a crash?N
 Was vehicle involved in a fire?N
 Was incedent reported to police?N
 Was medical attention required?
 Was part original equipment?
No. of injured persons0
No. of fatalities0
 Date of purchase30/03/00
Was original owner?Y
Anti-lock brakesN
Cruise controlY
Number of cylinders8
Drive train type4WD
Transmission typeAUTO
 Vehicle speed0
 DoT tire identifier
 Tire size
 Location of tire code
 Type of tire failure code
 Was defective tire repaired?
 Date of manufacture
Type of child seat code
Type of restraint
 Dealer's nameDODGE CITY
 Dealer's telephone number214-544-4521
 Dealer's cityMCKINNEY
 Dealer's state codeTX
 Dealer's ZIP code75070
  • What is Recall?

    A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
  • What is Failure?

    Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
  • What is Defect?

    Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.
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