Issue ID | 1269694 |
Internal NHTSA # | 10850460 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | DODGE |
Model | JOURNEY |
Model Year | 2013 |
File date | 18/01/16 |
Component | UNKNOWN OR OTHER |
Product type code | VEHICLE |
Description of the problem | In december 2015, i receive a letter from fca us llc regarding a safety recall notice. In january 2016, after returning from a trip, immediately i called the dealer where i purchased the car and asked them to schedule a service appointment. The appointment was on january 18, 2016; nevertheless, when i arrived to the dealer, the told me that the parts needed to fix the problem were not available and that they had to make an order. Since then, i am calling all the weeks and the answer is that they haven't receive the parts yet. Moreover, one of the sellers told me that not to worry since this recall is not important. Definitely, i am really disappointed with this situation. Not only that my car haven't been fixed but also, all the time i had waist in the dealer and in the phone calls. Furthermore, i am moving form san juan, pr to south carolina taking my car not fixed. I will appreciate your involvement in this safety matter. Thanks, [xxx] |
Vehicle Mileage at Failure | |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | SAN JUAN, PR |
VIN pattern | 3C4PDCAB5DTXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 22/04/25 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | FWD |
Transmission type | |
Vehicle speed | |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |