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2013 Dodge JOURNEY Suspension Problems, Complaints and Defects

Issue ID	1313928
Internal NHTSA #	10899770
Manufacurer	Chrysler (FCA US LLC)
Brand	DODGE
Model	JOURNEY
Model Year	2013
File date	03/08/16
Component	SUSPENSION
Product type code	VEHICLE
Description of the problem	Axle nuts - 2013 dodge journey, felt as though the vehicle was going to buckle under the front end, especially if i had to make a sudden stop. I loud clunk type noise would accompany the jolt feeling. Began occurring more often, to include when vehicle would shift. Took it into the shop the first time, and the order was written up as 're-torque the axle nuts'. Issue continued, but was always described as 'could not duplicate the issue'. After numerous attempts, i was told that they had to replace the axle nuts as it looks as though they had been compromised. I informed them of the previous fix, and was told that you can not re-torque axle nuts, they should have been replaced. The dealership tried to make me pay, as it was something not covered under warranty until i brought up what they had done, so they took the loss. I would think that the axle nuts should have never become loose to begin with, as it seems as if it would be a high risk factor in liability. First occurrence: november 2014 second occurrence: august 2016
Vehicle Mileage at Failure	50000
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	PEORIA, AZ
VIN pattern	3C4PDCBG5DTXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	30/04/25
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	20
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

SALKP9E76PA086491 KM8J23A46HU595566 NLHCN41VP6Z000555 WVWZZZ1KZ9W003139 1G1YB3D41P5122206 LLPT6KBF3R1030162 2SPBJSC2XMN065214 NMTBA3BE30R036518 ZFA31200000407074 WUAZZZ8E28N902135 1HGES16395L015174 WP0ZZZ99ZRS265486

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2013 Dodge JOURNEY Suspension Problems, Complaints and Defects, Recalls and Failures

2013 Dodge JOURNEY Suspension Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?