Issue ID | 1544687 |
Internal NHTSA # | 11185137 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | DODGE |
Model | JOURNEY |
Model Year | 2013 |
File date | 12/01/13 |
Component | ELECTRICAL SYSTEM |
Product type code | VEHICLE |
Description of the problem | I purchased this car in 2012 and since then, i have replaced the battery at least once a year and dodge keeps telling me that there is nothing wrong with the car. To me, this is a design flaw as i cannot get to the battery to check water or status. I was driving down the road the other day when all the idiot lights started flashing, so i pulled over and turned off the car. I tried to restart it and the battery was dead!! E tn dodge had just replaced the battery, under warranty, as i had just replaced the battery two months earlier, and now it was dead, once again, 1 year later, almost to the day. And now it's back at e tn dodge, replacing the battery once again. And yet, dodge keeps telling me that there is nothing wrong with the car, that replacing the battery, once a year, is normal in this area. I spoke with george stephens at the dodge dealer and he was the one who said that. I have called chrysler and they keep telling me to "bring it to the nearest dealer", chrysler has told me this four times for a total of about 5 weeks downtime, both at the dealer and on the road/home total. I truly cannot get anyone at chrysler to listen to me and they are not taking this seriously. At the same time, since owning the car, my remote will not start the car if it's cold. I have to physically go outside, open the car door, sit in the seat and start it as if i was going to use it right than and there. I have the paperwork where i have taken it to rocky williams dodge, in mt. Juliet, tn to get it fixed and they said "nothing wrong"....,to me, this is a serious design flaw and safety issue as if i or my wife are on the interstate and the battery dies, i am stuck. And it has happened before... |
Vehicle Mileage at Failure | 30000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | MONTEREY, TN |
VIN pattern | 3C4PDCEGXDTXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 26/04/25 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 45 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |