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2012 Dodge JOURNEY Steering Problems, Complaints and Defects

Issue ID	957572
Internal NHTSA #	10490833
Manufacurer	Chrysler Group LLC
Brand	DODGE
Model	JOURNEY
Model Year	2012
File date	22/09/12
Component	STEERING
Product type code	VEHICLE
Description of the problem	I purchased the vehicle on june 15,2012. Unexpectedly, on september 22, 2012 my vehicle lost control at the location i 287nb exit 41a parsippany ramp onto 80 e traffic then my vehicle lost control and slammed onto the guard rail repeatedly. I immediately notified john johnson of the incident and i pleaded for them to send me a tow truck because of my 100,000 mi warranty. Further, i contacted the manufacturers chrysler group and explained the situation. Eventually, because of the accident cause and effect they took the vehicle and send for a contractor inspector from pennsylvania to inspect the car. After the inspection, the contractor contacted me and told me he is sending in the report to chrysler and wait a week before contacting them for a copy of the report. Moreover, i followed up, and chrysler could not tell me who was handling my case. Finally, after pursuing my case someone told me that my vehicle case file was closed and sent to the legal department because it was determined that my vehicle steering wheel went out. Further, i was told that someone would be in contact with me shortly. No one contacted me and several weeks passed and i still didn't hear anything from the chrysler group. I tried again until i got an answer and i was told to expect a letter and no further information was provided. Eventually, after a long wait, i received a letter that stated that my claim is denied and that the inspector did not find any manufacturing defect that caused the accident. I asked for a copy of the report and chrysler refuse to provide me with the inspection report that gathered information from the vehicle imaging onboard computer systems. Additionally, i am still without my car or a car. My family and i have had pain and suffering and hardship over this ordeal. And i am still making monthly payments for a car i don't have or drive. Can you please help me?
Vehicle Mileage at Failure	1000
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	BOONTON, NJ
VIN pattern	3C4PDCAB2CTXXXXXX
Was vehicle invloved in a crash?	Y
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?
Was part original equipment?
No. of injured persons	3
No. of fatalities	0
Date of purchase	12/05/25
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders	4
Drive train type
Transmission type
Vehicle speed	20
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

1HGCR2F56GA146863 WBA7S6102LCD39162 WMWSR31040T289247 WBS22CS0709T31700 1FDZK1CM2KKA21778 RUMA0A18SD0013576 WBA3P1105EF723857 5NPEB4AC7BH305999 JTEBH3FJ30K036655 PN133JV2508563647 LSVF22BR2JN183835 ZFA25000002X13444

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2012 Dodge JOURNEY Steering Problems, Complaints and Defects, Recalls and Failures

2012 Dodge JOURNEY Steering Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?