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2011 Dodge JOURNEY Service Brakes Problems, Complaints and Defects

Issue ID	942947
Internal NHTSA #	10477213
Manufacurer	CHRYSLER GROUP LLC
Brand	DODGE
Model	JOURNEY
Model Year	2011
File date	04/04/12
Component	SERVICE BRAKES
Product type code	VEHICLE
Description of the problem	We bought out dodge journey new with 26 miles on it in nov. 2011. I would say at around 5,000 miles we started hearing a loud squealing from the front brakes and a little bit of vibration in the steering wheel. So on our next service date on 4/3/12 with 6,746 miles on it we asked them to check the brakes out. They told us maybe a rock or something but they did not see anything physically wrong with the brakes. So we drove it with the brakes squealing getting worse for a few months. We took a road trip and went to hit the brakes and there was almost no brake and a violent shaking to the wheel. The very next day on 7/18/12 we took it to the dealer again and again we got the same answer. Knowing how the brakes did not work and was putting my family in danger i told them there was something wrong with the brakes to fix them. About an hour later i got a phone call stating that they were going to be replacing the front brakes and rotors and that i was just inside my 12,000 mile warranty with 11582 miles on our journey. Since they have replaced the brakes and rotors we are starting to get noises on and off again and this time we heard a loud popping sound from the brakes. We took it to the dealer again and again nothing wrong with the brakes. Because of what happened last time i took it to an outside mechanic to visually look at the brakes and confirmed the brakes were once again with less than 3000 miles on them digging into the rotors, and the rotors are blue from getting to hot which can cause premature brake wear and failure. We have had it to two different dealers trying to get the problem fixed before my family or someone else gets seriously hurt. We keep getting the same answer we can not duplicate the noise and we physically see nothing wrong.
Vehicle Mileage at Failure	5000
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	MARTINSBURG , WV
VIN pattern	3D4PH3FG6BTXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?
Was part original equipment?
No. of injured persons	0
No. of fatalities	0
Date of purchase	20/03/25
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders	6
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Date of manufacture
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What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

XWEL2416BM0001392 1C4PJLGB8EW234766 AAVZZZ172TU010338 4JGDA5JB5FA591906 JKAKXMJ18NA004818 WBX73EF01R5Z02007 JHMGD17506S215338 KMHLE81DBCU022402 5TFSX5EN5GX045975 1B7JC26Z3TS704621 1B7GL23X9VS119039 1GTU9CET3LZ376302

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2011 Dodge JOURNEY Service Brakes Problems, Complaints and Defects, Recalls and Failures

2011 Dodge JOURNEY Service Brakes Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?