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2011 Dodge JOURNEY Service Brakes Problems, Complaints and Defects

Issue ID	1240613
Internal NHTSA #	10795059
Manufacurer	Chrysler (FCA US LLC)
Brand	DODGE
Model	JOURNEY
Model Year	2011
File date	01/07/15
Component	SERVICE BRAKES
Product type code	VEHICLE
Description of the problem	We have had our brakes/calipers/rotors/brake lines checked and/or replaced "3 times" over the past 4 months. Each time the mechanic was not comfortable with me driving the car in that condition - so he kept the car each time until it was fixed. Back in july - the brakes sounded horrible - grinding and squealing - and very very hot. In july, our mechanic said - brake pads were gone - rotors shot, caliper shot, so we paid over $400 to have all of that repaired. So, new rotors, brakes and calipers on the rear of this car..... We thought the problem was fixed (although we are still puzzled at why the brakes/rotors/calipers were so bad). Well, 2 months later (september) the problem was back and worse this time. The rear driver side brake was insanely hot, you could hear it ticking with heat and could feel the heat from a foot or two away - the squealing sound was back and even worse. That we have had the same problem (brakes/rotors/calipers shot) 3 times in a four month period. Again in november, needed new brakes, calipers and it even ruined the brake line with the heat!!! The caliper "broke", the brake pads were worn down again - in only 2 months!!! Our mechanic researched the problem and said chrysler put the wrong brake system on the dodge journeys (years 2009-2013 i believe) and corrected it in 2014. The current brake system is not adequate for the weight of the vehicle. He said there is a class action lawsuit right now - but no recalls as of yet. He said it would be $400 for a new break system. Our mechanic also said auto zone will not longer keep replacing our brake pads for free (they did this 3 times as we thought it was faulty brake pads/calipers at first) as there is nothing wrong with their product - the problem is with the brake system in the dodge journey. Please help! How do we get chrysler to replace this brake system to make it safe to drive?
Vehicle Mileage at Failure	67000
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	ALLIANCE, OH
VIN pattern	3D4PG4FB6BTXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	20/03/25
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
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DoT tire identifier
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Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

SALLSAAG5DA808057 SJNFAAJ11U2560865 JT1C0AW1100143329 KNAJT813MD7513000 TMB3FC3T9E9043130 JTEBM29J840031440 YV1BW694091086468 SALCA2BN5JH743974 XLDTPD34800040871 WF0PXXGCDPAU87721 VF1KG0G0625494705 MBJB49BT800191443

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2011 Dodge JOURNEY Service Brakes Problems, Complaints and Defects, Recalls and Failures

2011 Dodge JOURNEY Service Brakes Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?