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2011 Dodge JOURNEY Service Brakes Problems, Complaints and Defects

Issue ID	1054129
Internal NHTSA #	10577147
Manufacurer	Chrysler Group LLC
Brand	DODGE
Model	JOURNEY
Model Year	2011
File date	25/11/11
Component	SERVICE BRAKES
Product type code	VEHICLE
Description of the problem	I live and bought the car in guadalajara, mexico. But since it is essentially the same as those sold in the usa, and other countries i hope my experience with the car problem i am describing below, helps other owners. Only a few months after we bought a brand new 2011 dodge journey noticed a strong steering wheel vibration when braking from any speed. Car stopped ok, but annoying and felt unsafe. Took to dealer, they found a warped left front rotor and prematurely worn front pads, had to fix on my expense. After only 5000 or so more miles same failure again, this time took car to a specialized brakes shop, they again found warped rotor (replaced new), worn pads, etc. Again after another 6k miles, same failure. Took the car to the same brake shop. They were so puzzled by the repeating failure and low mileage in between that this time they did a very thorough disassembly and inspection of the brakes system. This time though, we successfully found the root cause of the problem: warped and worn pins where the calipers sit and slide to grip the pads when braking. This, under some conditions apparently caused caliper to "stick" (due to warping and noticeable indentation from excessive wear), causing some permanent braking on rotors with obvious overheating, rotor wear, warping and excessive (and notoriously uneven) wear of brake pads. So, the pins were replaced along with the pads and rotor, i am happy to say that at least in my car this completely solved the problem for good, this last time i had the brakes serviced the pads lasted over 14k miles prior to replacement and no vibration was felt again, (we live on a hilly area and use a lot of braking downhill, so 14k miles pad life is acceptable and comparable to other cars we owned). Hope this helps the hundreds of owners experiencing this same problem as seen in many forums over the internet.
Vehicle Mileage at Failure	5000
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	TLAJOMULCO, JAL, 45643 MEXICO, TX
VIN pattern	3D4PG5FG2BTXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?
Was part original equipment?
No. of injured persons	0
No. of fatalities	0
Date of purchase	22/03/25
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders	6
Drive train type
Transmission type
Vehicle speed	60
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

WBY33HD02SFU68940 5TDZKRFH6FS095317 W1N0G8DB6LV257475 1FTWW31P56EB59453 KL1JD52Z84K933017 WVWZZZ1KZBM609444 JTNKU56E401135579 1UJBJ0BN2H77V0551 WDD2193721A139895 WDD2221822A016939 2FMDK48C58BB26426 5NPD84LF9HH013703

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2011 Dodge JOURNEY Service Brakes Problems, Complaints and Defects, Recalls and Failures

2011 Dodge JOURNEY Service Brakes Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?