Issue ID | 891414 |
Internal NHTSA # | 10435037 |
Manufacurer | CHRYSLER GROUP LLC |
Brand | DODGE |
Model | JOURNEY |
Model Year | 2011 |
File date | 12/10/11 |
Component | POWER TRAIN |
Product type code | VEHICLE |
Description of the problem | Tl* the contact owns a 2011 dodge journey awd. The contact stated that shifting in different gears, she noticed a loud clunking noise and the vehicle would jolt in any direction. The vehicle was taken to a dealer where they advised her that the computer software needed to be updated. The vehicle was not repaired. Prior to the failure, the contact took the vehicle to an independent mechanic where they advised her that the new model dodge journeys all drove the same way. The manufacturer was contacted and they offered no assistance. The failure mileage was approximately 4,400. Updated 01/24/12*lj the consumer stated she has been to the dealer three times for the same problem. Updated 02/27/12 |
Vehicle Mileage at Failure | 4400 |
Number of Occurences | 3 |
Source of the issue | HOTLINE VOQ |
City and State | HAMBURG, PA |
VIN pattern | 3D4PH1FG8BTXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 15/07/11 |
Was original owner? | N |
Anti-lock brakes | Y |
Cruise control | Y |
Number of cylinders | 6 |
Drive train type | AWD |
Transmission type | |
Vehicle speed | 0 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | OUTTEN COUNTY CHRYSLER |
Dealer's telephone number | 610-562-5174 |
Dealer's city | HAMBURG |
Dealer's state code | PA |
Dealer's ZIP code | 19526 |