Issue ID | 984336 |
Internal NHTSA # | 10514531 |
Manufacurer | Chrysler Group LLC |
Brand | DODGE |
Model | JOURNEY |
Model Year | 2011 |
File date | 27/03/13 |
Component | ENGINE |
Product type code | VEHICLE |
Description of the problem | Purchased 3/26/13 experiencing problems w/dodge journey.. My 1st call to ford3-27-13@ 4:11pm . It cont. On several occasions. 4/23/13 [xxx] @ dodge stated cylinder head had misfire but not bad enough to signal light. Rec'd call from [xxx] @ford to come& choose another car. 4-13-13, i stopped looking after 3rd-4th car when [xxx] stated to me &gilbert w dodge called &stated will fix dodge. [xxx] asked me give ford2wks 5-7-13 to fix the problem. 4/24/13@ 4:30pm car was p/u from dodge. 5-2-13 [xxx] n states he was under impression issue was taken care of. 5/7/13 mess. From [xxx] states "working new loan to put me in another car, 5/8/13 car stopped @3:33pm tow vehicle directly to dodge. [xxx] knew all that i've been thru . All he said "i am sorry but no cooling off period>don't want car too many problems & i've been here too many times. I asked for rental told by [xxx] no because i wasn't keeping car. I asked mark [xxx]& [xxx] if your wife was having this problems, what would you do? No one answered. Dodge- found dead battery& misfire on cylinder1,2,3,5 heads ondodge. [xxx] did leak down test. 5-14-13@ 12:19pm,[xxx] states both cylinder heads needed replaced be ready by 5/17/2003. My job& family is very important to me. All of what i have been experiencing ford has caused me to have repeatedly migraines&prolong back pain through stress. I am requesting to close contract on dodge journey. Please refund $4000. 00 back,w/ vehicle tags & lic. Plates fees. On 5/22/13dodge [xxx] g states car should be ready 5/24/2013. Stated a valve had failed & states parts will be re-manufactured parts. 5/24/2013@ 645p i went to ford to get my car. Check battery sensor, oil change came on. Left car need alternator. 5/29/2013 car is now ready. The problems car has never been disclosed to me,& has been given to me to drive unsafe for my daughter and i. I am afraid to drive this car, what's next to happen? Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
Vehicle Mileage at Failure | |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | OAKLAND, CA |
VIN pattern | 3D4PG1FG5BTXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 20/03/25 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 6 |
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