Issue ID | 1095580 |
Internal NHTSA # | 10619068 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | DODGE |
Model | DURANGO |
Model Year | 2013 |
File date | 10/06/14 |
Component | STRUCTURE |
Product type code | VEHICLE |
Description of the problem | Rattling noise from dashboard on driver's side noted earlier, but brought to service attendant's attention on the given date. Was told the sound/noise could not be duplicated, but if i could bring in video with sound they would be able to determine issue. I made an appointment for 07/12/14 to have this and other issues addressed. When i showed up for my appointment, i was told the electricity had been out the day before and they were backed up with customers (at 8:05 am) and only accepting oil changes. They took down all vehicle information/service information and told me they would contact me to schedule a new appointment to address all concerns. It is now 08/05/2014 and i have yet to receive a return phone or email. The rattling noise can be duplicated if i am driving over a smooth or bumpy road, and can be heard between 30+ mph. I have it on video now, with sound. No one to listen to it and fix the problem. |
Vehicle Mileage at Failure | 24281 |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | BENTON , LA |
VIN pattern | 1C4RDHAG7DCXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 06/10/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 6 |
Drive train type | |
Transmission type | |
Vehicle speed | |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |