Issue ID | 1228978 |
Internal NHTSA # | 10781862 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | DODGE |
Model | DURANGO |
Model Year | 2013 |
File date | 09/07/15 |
Component | STRUCTURE:BODY |
Product type code | VEHICLE |
Description of the problem | The passenger side wheel well molding detached and flew off while driving. The truck was returned to the dealer for service after waiting for 2 hours i was advised the part would need to be ordered and would be covered under warranty. I returned to the dealer when the part was in, told the part was at another shop and i would have to wait until it was picked up. Waited for an additional 2 hours and was told by a service adviser that the part was damaged and they would need to order another one, again i was advised that the part would be covered. Waited an additional 3 weeks and returned to have the part installed, was called by a different service adviser and told that the repair would not be covered under warranty because there was a mark on the bumper that looked like the bumper was pulled off by an outside force. I explained that the mark on the bumper occurred a year before the incident and still had to pay $249 for a part that i was originally was told would be covered under warranty. |
Vehicle Mileage at Failure | 27000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | BAY SHORE, NY |
VIN pattern | 1C4SDJET9DCXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 07/10/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 55 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |