Issue ID | 1095583 |
Internal NHTSA # | 10619071 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | DODGE |
Model | DURANGO |
Model Year | 2013 |
File date | 10/06/14 |
Component | SERVICE BRAKES |
Product type code | VEHICLE |
Description of the problem | Received recall notice p14/nhtsa14v-154 from chrysler regarding the brake booster. Asked for this to be addressed on the above scheduled appointment date of 06/10/2014. I was told by the service assistant she did not have the parts in, but they expected to have the parts in 2-4 weeks. She asked that i give her a call or send her an email to verify the parts were in and schedule an appointment. I had an appointment scheduled for 8am on friday, 07/12/14, and when i showed up i was told the dealership could not handle any of the scheduled appointments they had; they were only able to service oil changes. She said the electricity had been out the day before, their systems were still having trouble, and they could not handle the customer load. She said they had to take all the customers' information on paper and would call each customer back to schedule a new appointment. It is now 08/05/2014 and i have yet to hear from this dealership. |
Vehicle Mileage at Failure | |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | BENTON, LA |
VIN pattern | 1C4RDHAG7DCXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 06/10/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 6 |
Drive train type | |
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Vehicle speed | |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |