Issue ID | 1592928 |
Internal NHTSA # | 11244507 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | DODGE |
Model | DURANGO |
Model Year | 2013 |
File date | 16/08/19 |
Component | SEATS |
Product type code | VEHICLE |
Description of the problem | Within one week time frame, both front headrests suddenly and loudly snapped apart with a loud bang and propelled forward with great force. My husband was in the drivers seat when it happened on that side but luckily did not have his head resting on it. We were merging onto the interstate when it happened and the horrible noise made us slam on the brakes and almost come to a stop. It was a huge shock and very scary. Sounded like a gunshot going off. The second passenger headrest exploded open today with my sons head resting in it. It jerked his head forward and hit him on the temporal side of his head. Complaints of a headache so far. We were parked when this happened. *dt *dt *dt consumer stated her husband called both local dodge dealership that they had bought the car from and then also called chrysler after dodge. There was nothing that could be done. Contact did not have an active warranty through them and there were no specific recalls out on the headrests at this time. The two front headrests were replaced with non-dodge brand generic ones. Contact kept the original malfunctioning ones just in case they would need to be looked at some point.*jb *dt*jb |
Vehicle Mileage at Failure | 120000 |
Number of Occurences | 2 |
Source of the issue | NHTSA WEB SITE |
City and State | SHERWOOD, AR |
VIN pattern | 1C4RDJDG4DCXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | 1 |
No. of fatalities | 0 |
Date of purchase | 06/10/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 6 |
Drive train type | AWD |
Transmission type | |
Vehicle speed | 45 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |