Issue ID | 1429950 |
Internal NHTSA # | 11052500 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | DODGE |
Model | DURANGO |
Model Year | 2013 |
File date | 24/06/17 |
Component | SEATS |
Product type code | VEHICLE |
Description of the problem | My wife and i were driving down the road when the passenger side active headrest deployed. When it deployed it hit her in the back of the head and gave her whiplash. I researched it online and it appears that this is a common problem with dodge vehicles. I attempted to reset the spring loaded active headrest to discover that the reason it had deployed is because the plastic retaining pin receiver was broken. I have attempted to contact dodge (case#32447405) with no resolve. I feel like the headrest should certainly be recalled. If an older person had been hit in the head or if it were on the drivers side of the vehicle it may have caused serious injury, a crash, or death. I can email photos upon your request. Your pursuit of this matter would be greatly appreciated. |
Vehicle Mileage at Failure | 50025 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | NOBLE, OK |
VIN pattern | 1C4RDHAG9DCXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 07/10/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 40 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |