Issue ID | 1105049 |
Internal NHTSA # | 10629494 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | DODGE |
Model | DURANGO |
Model Year | 2013 |
File date | 11/11/13 |
Component | ENGINE |
Product type code | VEHICLE |
Description of the problem | One month after purchasing vehicle, countless problems with brand new vehicle, but the biggest problem is the stuttering, or "fishbite", problem with the mds sensor that operates the active fuel management system. This supposed characteristic, as chrysler calls it, causes the vehicle to buck and jerk like the engine is going to cut out, between 40-80 mph on level ground and on hills. Brought the vehicle into the dealership for this continuous problem, star case opened, techs from chrysler consulted and being told that its required to fuel with 89 octane, which is not stated on the sales sticker or the owners manual, which only states recommends 89 octane, not required. Told to disable the eco system to only run on 8 cylinders, which is not why i purchased the vehicle. I purchased it for power, as well as fuel economy on the highway. So this last time i took to the dealership, the service manager disconnected the mds sensor and drove the vehicle, vehicle performed fine, reconnect the mds sensor and the problem continues. Have also been told that the torque converter is locking up, once again a characteristic per chrysler techs and engineering. So, which lie is the lie and which lie the is the lie. Lied to continuously, have not had calls returned from dealership to know what the status is of my vehicle, plus have continuously been blown off by chrysler cares group in detroit with my current case filed with chrysler, just tonight on 29 august 2014, it took me 8 times to contact my case managers because i was told i would be contacted two days ago, but they have been busy. Load of crap, chrysler does not care!! Months ago we received a recall regarding the brake booster. I called my dealership immediately (seeing as properly functioning brakes are important) and was told that the parts weren't in. Months later and i have still heard nothing. |
Vehicle Mileage at Failure | 2481 |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | ESSEX, VT |
VIN pattern | 1C4SDJCT5DCXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 06/10/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 8 |
Drive train type | AWD |
Transmission type | |
Vehicle speed | 50 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |