Issue ID | 1402828 |
Internal NHTSA # | 11019320 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | DODGE |
Model | CHALLENGER |
Model Year | 2012 |
File date | 24/08/17 |
Component | ELECTRICAL SYSTEM |
Product type code | VEHICLE |
Description of the problem | Reference: t36 recall incident: on 22 august 2017 my vehicle shut down during operation, the ac began pushing warm air, and the electrical system experienced a complete failure. The alternator was smoking, and i called a tow truck to bring my vehicle to my resident dealer (ourisman dodge of alxandria, va). The dealer requested $1100 for repairs, and i took the opportunity to conduct research, where i learned of the pending t36 recall, and other customer complaints. Customer service 1: i contacted chrysler customer service on 23 august, and informed them of the pending t36 recall. They described that they had no awareness of such a recall. I called again on 24 august at 1:00 am est when i realized my vin now reflected the t36 recall. The customer service representative informed me that i would incur no costs, and provided me with a reference number is case there were any issues (32257716). Customer service 2: i was informed on the morning of 24 august by the dealer that i would have to pay the repair costs because the t36 recall parts were not manufactured, and were not expected to arrive until october. I called customer service, and was told i would have to pay the repair costs for a faulty alternator, would have to request a reimbursement, and would then need to wait for the recall. When i insisted on an explanation, i was eventually told that dodge wanted to reserve the right to refuse a reimbursement. When i clarified, and explained she was describing a loophole, she confirmed. She refused to let me talk to her supervisor, to provide a summary of the discussion like the previous service rep had, and made many other false claims as to her ability to document the matter. Clearly, most alarming, is dodge/chrysler's admittance that they are trying to avoid reimbursement fees. Please contact me for additional information into the experience. |
Vehicle Mileage at Failure | 420000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | ALEXANDRIA, VA |
VIN pattern | 2C3CDXCT8CHXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 17/01/25 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 5 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |