Issue ID | 1123223 |
Internal NHTSA # | 10649079 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | DODGE |
Model | CHALLENGER |
Model Year | 2011 |
File date | 18/10/14 |
Component | ENGINE |
Product type code | VEHICLE |
Description of the problem | I own a 2011 dodge challenger that was purchased brand new off the show room floor in the latter part of 2011. I was leaving work on this sunday and pulled out of the parking lot to merge into traffic. Within five or ten minutes of having pulled off my car began a complete shut down. The windows wouldn't go up or down. The power steering went out. The radio and lights all went black. Also the car cut off completely while i was driving!!!! I nearly caused a major accident in the middle of a busy intersection. Luckily the surrounding drivers were paying attention and did not hit me. Im mortified with this experience. My car is only three years old and i'm currently paying a nearly $600 note on it. It's so unacceptable and to make matters worse, when i contacted dodge, the only recourse they advised was to contact the dealer and have the repairs done and apply for reimbursement whenever the recall is announced. When i asked if they would be willing to have a dealer come pick up the car as it is currently inoperable, they said that the towing fees would be my responsibility as well & probably would not be reimbursed. The customer service reps both times i called were of little or no help at all and seemed genuinely unconcerned that my vehicle cut off while i was driving!!! My call to the dealership was the same. I have had all maintenance for my vehicle performed at the dodge dealership from oil changes to tire replacement. I've been a loyal customer & even done referrals for the dealership. This is by far the worst experience i've had with any car company and i am so disappointed. I will never purchase anything else from the chrysler brand. I noticed the recall even includes the cars they are currently selling on the lots (2014 models) so please beware and warn anyone you know to stay away from chrysler & its products. They don't care about you or your safety. |
Vehicle Mileage at Failure | 65000 |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | JACKSON, MS |
VIN pattern | 2B3CJ4DG9BHXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 23/01/25 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 6 |
Drive train type | RWD |
Transmission type | |
Vehicle speed | 40 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |