Issue ID | 1177033 |
Internal NHTSA # | 10711791 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | DODGE |
Model | CHALLENGER |
Model Year | 2011 |
File date | 01/01/15 |
Component | ELECTRICAL SYSTEM |
Product type code | VEHICLE |
Description of the problem | My alternator is in recall. It is said to power down without any warning or notice, and it powered down on me in january. It was towed to chrysler dodge jeep of paramus. They did not yet have the recall alternator, so they were authorized to give me a new one. This however does not satisfy the recall, and i was told to come back when the recall part is available. I came back last week, and they did not perform the recall. They told me that the part put into the car in january is "just as good" and "satisfies the recall". I was told the same thing by their customer service manager, parts supervisor and ultimately their general manager, dean redmond. Eventually, chrysler corporate finally confirmed that this is not the case, and the part in my car in fact is not at all safe. Five separate "experts" at this dealership erroneously told me that my car is safe, and left me with a potentially deadly part in my car. The general manager, dean redmond, wrote back to me that the part in my car is "correct" and then ignored my subsequent messages. I would like somebody to hold them accountable, because this is highly dangerous and unacceptable. |
Vehicle Mileage at Failure | |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | LYNDHURST, NJ |
VIN pattern | 2B3CJ4DG7BHXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 16/01/25 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 6 |
Drive train type | RWD |
Transmission type | |
Vehicle speed | |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |