Issue ID | 1170190 |
Internal NHTSA # | 10701884 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | DODGE |
Model | CHALLENGER |
Model Year | 2011 |
File date | 03/08/14 |
Component | ELECTRICAL SYSTEM |
Product type code | VEHICLE |
Description of the problem | My alternator stopped working aprox 8/3/14. There were no parts available from dealer or aftermarket suppliers at that time. My only option was to have alternator rebuilt. The rebuilder said the diodes failed and ruined the stator. The repair cost was about 645. 00 dollars. In october i received a recall letter from chrysler stating a possible diode failure in alternator. The letter also states if repairs were made to submit paperwork for reimbursement. I submitted paperwork but was declined reimbursement. The customer care person( [xxx]) could not give me a reason why and instructed me to ask local dealer why i was declined. I went to hunter dodge and spoke to a service writer([xxx]). He says it should qualify. He tried to find out why i was declined but could not get an answer either. The cust. Care person told me there is no one else i can talk to and she could not help with this matter. I have all emails, paperwork, receipts available. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
Vehicle Mileage at Failure | 59000 |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | LANCASTER, CA |
VIN pattern | 2B3CJ4DG8BHXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 16/01/25 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |