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2017 Chrysler PACIFICA HYBRID Power Train Problems, Complaints and Defects

Issue ID	1583095
Internal NHTSA #	11232530
Manufacurer	Chrysler (FCA US LLC)
Brand	CHRYSLER
Model	PACIFICA HYBRID
Model Year	2017
File date	09/07/19
Component	POWER TRAIN
Product type code	VEHICLE
Description of the problem	The most recent occurrence- of many- where the vehicle not operating as it was shifted to/ not staying on/or turning off when the ignition button is pressed is as follows. In a (flat) parking lot the van was parked and turned off> the brake was pressed> the ignition button was pressed to turn the van to 'on' and the word 'run' was illuminated- it was running in full electric mode with a battery of ~85% > the shift knob was turned from p to r> the van was reversed out of a parking spot > the brake was pressed and the shift knob was spun to d > the brake was released as the steering wheel was turned to pivot out of the parking lot however the car continued in reverse. At this point i started filming to 'catch' this problem on film since similar reported issues are always 'non duplicate-able' at the dealership. The ignition button showed 'run', the "d" above the shifting knob was blinking blue, there was an orange 'check engine' light type icon showing on the main screen where the message "shift to p to start" was also showing. I had to press on the brake, shift to p, and turn off the car, then turn on the car in order to have the car be able to drive in a forward motion. While this was in a quiet parking lot me sitting in the middle of a lane was not a problem, and thankfully i was not close to the next car while i was reversing since upon shifting to 'd' i continued backwards towards a row of cars. However, i live on a busy street and often have to reverse out onto a 4 lane road where it is imperative that the van move forward when shifted as such to avoid being hit by fast moving traffic. I have also had similar occurrences happen, and frequently have to press the ignition button multiple times to get the van to turn off once parked.dtjb
Vehicle Mileage at Failure	15481
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	UPPER ARLINGTON, OH
VIN pattern	2C4RC1N7XHRXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	Y
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	19/09/24
Was original owner?	Y
Anti-lock brakes	N
Cruise control	N
Number of cylinders	6
Drive train type	FWD
Transmission type
Vehicle speed	0
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

VF7VBBHVBJZ040223 1C6RR7FT8GS294955 W0L000026V1025420 MZBER813MPN488978 WV2ZZZ2KZLX030353 5XXGR4A68DG175096 WBA8G71090K392368 VF77N9HXC9J084921 VE38RREN181458102 WVWZZZ3CZCE714599 3TMDZ5BN4KM077239 WZ1DB0C06MW038750

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2017 Chrysler PACIFICA HYBRID Power Train Problems, Complaints and Defects, Recalls and Failures

2017 Chrysler PACIFICA HYBRID Power Train Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?