Issue ID | 899191 |
Internal NHTSA # | 10441656 |
Manufacurer | CHRYSLER GROUP LLC |
Brand | CHRYSLER |
Model | PACIFICA AWD |
Model Year | 2007 |
File date | 05/07/11 |
Component | FUEL SYSTEM, GASOLINE |
Product type code | VEHICLE |
Description of the problem | Beginning in july 2011 the gas gauge became erratic. It would show 1/2 tank and 200miles to empty. Within 20 miles it would show low fuel and shortly after run out of gas. Around the same time the fuel tank would take a very long time to fill. The nozzle keeps kicking off as if the tank were full. The only way to fuel it is to gently squeeze the nozzle and trickle it in. The fastest it will take fuel is slow enough that you can actually count the pennies on the pump as they go up. After e-mailing chrysler no less than 7 times and finally demanding to speak to a supervisor i received a phone call today,12/29/2011. I had him on the phone for 40 minutes and got nowhere. The last e-mail they sent me said the answer would remain the same, which tells me there was a predetermined answer to my problem. I asked the supervisor who called me for a phone number i could call to speak to someone higher than him and was told "we don't do that." i cannot see how a car that is 5 years old needs a new fuel pump and a new fuel tank. He said this is the first case he has seen on this issue but i have found nearly 100 cases identical to mine on-line. I also called 7 dealers in 5 states and they have all heard of this problem and knew just what the car needs. Parts and labor comes to just over $1500. 00. I would greatly appreciate any help or advice you could provide. Thank you. *kb |
Vehicle Mileage at Failure | 75000 |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | ATKINSON, ME |
VIN pattern | 2A8GF68X37RXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 26/03/23 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 6 |
Drive train type | AWD |
Transmission type | |
Vehicle speed | 45 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |