Issue ID | 1128487 |
Internal NHTSA # | 10652734 |
Manufacurer | General Motors LLC |
Brand | CHEVROLET |
Model | HHR |
Model Year | 2011 |
File date | 31/10/13 |
Component | STRUCTURE:BODY:DOOR |
Product type code | VEHICLE |
Description of the problem | I grabbed the door handle to open my chevy 2011 hhr driver's side door to exit my vehicle and the handle completely broke off!!! I have never had this kind of thing happen before and am not sure why a car manufacturer would be allowed to make one of the most integral parts of a vehicle out of cheap material. To add insult to injury, the dealership is hinting that i may have to bear the responsibility of paying something to fix this issue by bringing the car in to see if the issue is covered by an extended warranty or covered at all. This issue should be a recall no brainer, i should not have to cover the cost to fix this in any way. Also to my surprise, this appears to be a common complaint amongst chevy 2006-2011 hhr owners where they have been told by the dealerships that it would cost them between 300 & 400 dollars to "replace the entire door panel" or they have been told by gm that a "diagnostic" has to be done that might cost them out of pocket money. Both scenarios are absolutely insane. I am not sure why this has not been made a recall issue, thereby forcing gm to fix this problem at no cost to the consumer???? It is a manufacturing issue as well as safety issue. If something happens and i need to exit the vehicle quickly, i will not be able to do it. Also, i live in chicago and as everyone knows it is coming upon the winter season and if last year was any indication, we could be in for another brutal winter where below zero temperatures have a freezing effect on power windows, which is my current method of exiting the vehicle. I purchased this car in mar. Of 2014 and this is not something i would have known to even consider to think about because i thought this is the kind of thing that your agency should be on top of. Please help!!! |
Vehicle Mileage at Failure | 54000 |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | CHICAGO, IL |
VIN pattern | 3GNBABFW2BSXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 03/12/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 4 |
Drive train type | FWD |
Transmission type | |
Vehicle speed | 0 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |