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2011 Chevrolet HHR Service Brakes, Hydraulic Antilock Problems, Complaints and Defects

Issue ID	913860
Internal NHTSA #	10453475
Manufacurer	GENERAL MOTORS LLC
Brand	CHEVROLET
Model	HHR
Model Year	2011
File date	18/01/12
Component	SERVICE BRAKES, HYDRAULIC:ANTILOCK
Product type code	VEHICLE
Description of the problem	Last june, my wife and i purchased a brand new 2011 hhr in order to provide a safer, more dependable vehicle for our teenage daughters to learn to drive and to have enough room to take our dogs with us when we wanted to go somewhere as a family. In january, on one of the days we actually had snow on the ground, i came to an intersection, tried to stop, couldn't, and slid through. A car in the opposite direction made a left turn, not realizing i couldn't stop, hit me on the front left side of the hhr, turning me 90 degrees from the direction i was going and causing over $8,000 of damage to the car. The good news is that no one was hurt. When i got home, the first thing my wife asked was, did i get to see what my airbag looked like? I realized my airbags never deployed. Why? Also, why didn't the anti-lock brakes stop the car, or at least slow it down? After repeated complaints, the dealer did finally get a representative from gm to look into it, pull the black box and see if we had a real issue. This accident happened on january 18, and on march 9th, i finally got a form letter from esis/gm basically claiming the car performed as it should. The letter also stated i should keep the car in an un-repaired condition until the dispute is resolved. A day before i got the letter, the dealer called to tell me the repairs on the car were almost done. They knew we were disputing it and fixed the car anyway. Gm stated i would have had to step on the brakes seven seconds from the light in order to stop in time. At 30 mph, which is the speed i was traveling at, i would travel 616 feet in 7 seconds, that's two football fields. At that distance the light was still green. I have written local lawmakers, my congressman, and the state attorney general on this matter. This car needs to be recalled because of the failure of the brakes and airbags. The contact banged his shoulder into the corner post of the vehicle. Updated ivoq 04/17/12. *js
Vehicle Mileage at Failure	19000
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	HOLLAND, MI
VIN pattern	3GNBAAFW6BSXXXXXX
Was vehicle invloved in a crash?	Y
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?
Was part original equipment?
No. of injured persons	1
No. of fatalities
Date of purchase	01/06/11
Was original owner?	Y
Anti-lock brakes	Y
Cruise control	N
Number of cylinders	4
Drive train type	FWD
Transmission type
Vehicle speed	30
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name	DENOOYER CHEVROLET
Dealer's telephone number
Dealer's city	HOLLAND
Dealer's state code	MI
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

SHSRE6850BU018509 VF30U9HR8CS156511 SALWS2VF1GA575640 1FMSK8FH1LGB47837 KMHM241AUPA021884 SALRT2RK6K2403754 1C4RJFAG1CC245668 NMTBZ3BE50R007353 SALPV1445XA424189 VF30U5FVABS000973 5FNYF6H5XGB017565 KNAE251AML6083450

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2011 Chevrolet HHR Service Brakes, Hydraulic Antilock Problems, Complaints and Defects, Recalls and Failures

2011 Chevrolet HHR Service Brakes, Hydraulic Antilock Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?