Issue ID | 1692491 |
Internal NHTSA # | 11360711 |
Manufacurer | General Motors LLC |
Brand | CHEVROLET |
Model | EQUINOX |
Model Year | 2012 |
File date | 04/04/20 |
Component | ENGINE |
Product type code | VEHICLE |
Description of the problem | Excessive oil consumption starting at between 30-40k miles. Sometime in about 2016 or 2017. Started receiving some information about some excessive oil problems but that there was still a pending classaction suit in progress and that i didn't need to do anything because my vehicle was involved. Took the vehicle to a dealer on 4/4/20 and was told that an extended "special coverage" warranty had expired on 9/20/2019. I explained that i have been adding up to 5 quarts of oil between oil changes at 3,500 miles. Was told to do an oil consumption test which was completed on september 2, 2020 to verify that 4. 5 qts of oil were added over 2,955 miles of operation. Gm now refuses to cover the repair because the "special coverage" timeframe that i was never notified about (120k miles or 9/20/2019, whichever is first) has apparently ended and the vehicle had less than 60,000 miles on it at the time the extended coverage ended. I've been receiving litigation information about a suit and claims for reimbursement for expenses into early 2020, but nothing about how to get the problem fixed if i have never previously filed any claims. I have not kept receipts of every time i added oil, i just check the oil periodically when refilling gas and add as necessary. I just want gm to honor the extended coverage and do the repair on the piston assembly. The original factory installed piston assembly has been updated with a newer part to apparently fix the oil consumption issue which tells me that there was a defect in the original factory installed parts and that this is not a problem based on improper care or lack of maintenance by the owner. |
Vehicle Mileage at Failure | 63726 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | DUBUQUE, IA |
VIN pattern | 2GNALDEK5C1XXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 12/12/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 0 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |