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2014 Chevrolet CRUZE Visibility Wiper Problems, Complaints and Defects

Issue ID	1616196
Internal NHTSA #	11278156
Manufacurer	General Motors LLC
Brand	CHEVROLET
Model	CRUZE
Model Year	2014
File date	30/11/17
Component	VISIBILITY/WIPER
Product type code	VEHICLE
Description of the problem	Thin, weak plastic used for gears on a/c air distributor lever. See part #53 in the attached partsdiagram. Jpg for reference. This lever is located inside the dash, and is used to divert airflow to windshield/defrost. Cold weather causes this plasic to break when attempting to engage windshield/defrost airflow. This makes it impossible to get warm or dehumidified air to the windshield, which causes ice or fog to build up and results in unsafely diminished visibility. Issue occurred while vehicle was stationary and idling to allow windshield to defrost. Airflow was adjusted to blow to the windshield, and the distributor lever broke as the gear teeth engaged. See attached brokenlever. Jpg for reference. Vehicle was approximately 3 years old at the time of the break. This part directly affects visibility in cold or humid weather, and should be more robust considering much of its function is to be used in cold temperatures. It is a very common point of failure and makes the vehicle unsafe to operate when broken. Cost of labor for replacing is prohibitively expensive due to its location inside the dash, behind the instrument panel.
Vehicle Mileage at Failure	40000
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	DES MOINES, IA
VIN pattern	1G1PC5SB5E7XXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	14/12/24
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	0
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

WUAZZZF27NN903933 5GZCZ53495S811028 JN1AZ34004T151209 WP1ZZZ92ZBLA85711 WDD2220571A288799 JKAZXT00JKA024489 1M1AN4GYXNM027537 JM1BL1SF0A1233069 RKLBB9HE9G5164922 1LNHM81VX7Y631961 KNDCR3L11R5110130 3GTUUEET5NG501121

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2014 Chevrolet CRUZE Visibility Wiper Problems, Complaints and Defects, Recalls and Failures

2014 Chevrolet CRUZE Visibility Wiper Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?