Issue ID | 1705132 |
Internal NHTSA # | 11375263 |
Manufacurer | General Motors LLC |
Brand | CHEVROLET |
Model | CRUZE |
Model Year | 2014 |
File date | 01/01/19 |
Component | UNKNOWN OR OTHER |
Product type code | VEHICLE |
Description of the problem | Vehicle may jerk violently during de-acceleration from expressway speeds. This condition may result in loss of control - especially during winter/ice like road conditions. To duplicate the issue: 1 - operate automatic transmission for at least 40 minutes at expressway speeds of approx 70mph 2 - when exiting expressway ramp the vehicle will downshift. 3 - sometimes during down shifting - there is a lurch or impact like feeling so intense that the driver may believe they were rear ended by another vehicle. This matter was brought to the attempt of gm dealers and gm corporate and they have failed to resolve the issue. Dealer 1 response was similar to "it's your driving habits" and "we reset the computer so it can re-learn how you drive". This failed to resolve issue. Dealer 2 response - we can duplicate the issue - then later we can't duplicate the issue. Dealer also advised they emailed gm for additional support. Gm states they never received the email. Vehicle has spent greater than 30 days in the shop for the transmission like issues. As a firefighter - it is my professional opinion that this condition may result in substantial harm to the driver or occupants of vehicle if this condition happens while operating the motor vehicle on ice or snow and possibly rain like conditions. Where it is my belief that such injury could result in death or grave bodily injury. This issue has happened on/off since 01/01/2019 from 68k miles to current miles of 98k. Gm/dealers have indicated that all vehicle software is up to date and there are no engine codes. |
Vehicle Mileage at Failure | |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | WILMINGTON, OH |
VIN pattern | 1G1P75SZ8E7XXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 12/12/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
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Was defective tire repaired? | |
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