Issue ID | 1705117 |
Internal NHTSA # | 11375255 |
Manufacurer | General Motors LLC |
Brand | CHEVROLET |
Model | CRUZE |
Model Year | 2014 |
File date | 01/01/19 |
Component | POWER TRAIN |
Product type code | VEHICLE |
Description of the problem | Automatic transmission failure can result in vehicle rolling backwards for 3-5 seconds in duration after releasing brake while. While on flat ground - this causes danger to other driver as the expect other vehicles to be moving after a traffic light turns green. While on an incline - this condition may pose a danger to pedestrians and other motorists as the automatic transmission will allow the vehicle to roll backwards a great distance. The distance and speed of travel backwards will vary based on angle of incline of street or road. When this condition occurs - the driver is completely unaware and may not be able to apply the brake in enough time to prevent collision with other vehicles or pedestrians. This condition happens when: 1 - transmission is hot (about 40 min drive time) 2 - brake is depressed for longer than 3 seconds while sitting at light. 3 - releasing brake may or may not result in this condition happening. Service 1 - the vehicle shows no codes for transmission failure. 2 - multiple gm dealers have confirmed software of vehicle is up to date. 3 - multiple dealers have mixed statements if they can duplicate the issue or not. Dealer 1 says - "it's your driving habits. We reset the computer and it will re-learn how you drive." dealer 2 says - "we were able to duplicate your issue and are awaiting a response from gm" - when speaking to gm they indicated they never received an email form the dealer. Condition was first seen at approximately 68k miles and has continued on/off until current mileage of 98k. Dealer and gm corporate have had vehicle for greater than 30 days and are unable to provide resolution. As a firefighter - it is my professional opinion that this condition may present a risk to public welfare. |
Vehicle Mileage at Failure | 68000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | WILMINGTON, OH |
VIN pattern | 1G1P75SZ8E7XXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 14/12/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |