Issue ID | 1035475 |
Internal NHTSA # | 10561390 |
Manufacurer | General Motors LLC |
Brand | CHEVROLET |
Model | CRUZE |
Model Year | 2011 |
File date | 04/01/14 |
Component | STEERING |
Product type code | VEHICLE |
Description of the problem | Was parked in front of an establishment and was unable to remove ignition key or move the gear shift up and down. I was able to remove the overdrive box in front of the gear shift so i could shift the car into gear and drive home, however, because the car was not recognizing the gear shift was in park i was still unable to remove the ignition key when i got home so the car's battery died. I contacted one of chevy's tow services in order to get the car towed but due to the car being in the garage, the tow driver suggested that he try to jump the car to avoid having to push the car manually out of the garage. The car started and i was able to drive it to the dealership. After 3 days of working on the car, the service manager told me that the jump may have fried the computer so it needed to reconfigured which cost me over $1000 (due to it not being under warranty). I was only made aware of the many recalls that chevy has had on the cruze due to having to take the car into the dealership again (water pump needed to be replaced) and talking to another customer about my distaste & frustration that i've been experiencing with this car. I was never mailed any of the recalls which i can't understand why as i'm always receiving mailings from the dealership where i purchased my car. I feel as though the initial problem was due to two of chevy's recalls (campaign #11v273000 & 11v270000) so chevy should have paid for the repairs. This issue is one of the many issues i've had since i purchased the car brand new in june 2011. |
Vehicle Mileage at Failure | 73000 |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | OLYMPIA FIELDS, IL |
VIN pattern | 1G1PC5SHXB7XXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 13/05/25 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 4 |
Drive train type | |
Transmission type | |
Vehicle speed | 0 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |