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2015 Cadillac SRX Exterior Lighting Problems, Complaints and Defects

Issue ID	1727139
Internal NHTSA #	11397914
Manufacurer	General Motors, LLC
Brand	CADILLAC
Model	SRX
Model Year	2015
File date	25/02/21
Component	EXTERIOR LIGHTING
Product type code	VEHICLE
Description of the problem	Purchased a 2015 cadillac srx 10-9-2020. After driving for several weeks, noticed driving at night was hard to see, as low beam headlights were very dim. Took to an auto shop who inspected and suggested headlight bulbs be replaced. Drove a couple of nights and still had low visibility. Took back to auto shop and after an intense inspection, discovered the entire headlight assemblies needed to be replaced. Looking on the internet, we discovered this is a problem with many other cadillac srxs. I wrote a letter to gm describing my safety concerns with the vehicle. I was contacted by a customer service person, who in turn, put me in contact with a local cadillac dealer. The dealer then put me through to their service rep, who told me they could do nothing for me, that the warranty had expired. All repair work would be out of pocket. The service rep told me that gm had sent out letters to cadillac owners regarding the headlight repairs, and that the time had expired. I told him i didn't own the car at that time, so i was unaware of any letter, and the previous owner evidently didn't have it repaired. The cost to replace the both headlight assemblies is $1,950. 00. Since this is a major safety problem of driving at night with low visibility, i am requesting that nhtsa help go to battle with gm and demand a recall to fix this problem on all cadillac srx vehicles before there are accidents, or worse yet, a death, caused from the lack of visibility while driving at night. This problem should not be. Gm should not even think twice about repairing a car that defective components have been discovered on their cars. Nhtsa, please help us!
Vehicle Mileage at Failure
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	OMAHA, NE
VIN pattern	3GYFNBE31FSXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	06/12/24
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
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Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
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What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

LHGCV2F31JA013753 1C6RR6LG9NS203528 NLHA851CLHZ335756 1G3NK52T81C135487 1G4HC5EM2BU115127 UU1HSDAG3PA067730 WDDHF5KBXEA934865 JTECB09J103008122 WBADK510509649356 5XYPG4A31JG340313 WVGZZZ5NZAW025168 WVWZZZ3CZBE310088

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2015 Cadillac SRX Exterior Lighting Problems, Complaints and Defects, Recalls and Failures

2015 Cadillac SRX Exterior Lighting Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?