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2015 Cadillac SRX Exterior Lighting Problems, Complaints and Defects

Issue ID	1709003
Internal NHTSA #	11378058
Manufacurer	General Motors LLC
Brand	CADILLAC
Model	SRX
Model Year	2015
File date	03/01/19
Component	EXTERIOR LIGHTING
Product type code	VEHICLE
Description of the problem	For over a year(maybe even close to two years), i have been calling in to cadillac, gm, and my local dealer ship heard allen cadillac in athens, georgia to complain about faulty headlights/headlamps. The lights have progressively gotten worse to the point i either cannot drive at night or have to keep on my high beams. Visibility and depth with low beams is extremely poor. There have been a few times when other cars didn't see me until the last second and times i have missed a road/street because i can't see the road lines. Initially, i took my car to the local dealership and was told to wait because gm/cadillac had just started a reimbursement plan specifically for the headlight issue. I was told to wait for a letter and then come back. After waiting a few weeks, i called the cadillac/gm number again and was told to wait for the letter as they were still processing. Fast forward, i have called in too many times to recall being told various things. I have been told my car was not in the reimbursement plan, . Was told i missed the time for my reimbursement. I was told to wait because i would be i'm the next round of letters. I was told there is no next round of letters. I was told that of i didn't receive a letter, there was nothing wrong. I was told that even if i was supposed to get a letter but never got one, it didn't matter because the timeframe is over. Again... More calls. Then an advisor left a voicemail about being able to offer assistance. I took my car to the local dealership who said that gm had offered to pay close to $800, but when they put in a call the service was denied. After subsequent calls, i was given the run-around yet again. Two weeks ago, i was told to take my car to have a diagnostic on the headlights/headlamps. This whole thing has been ridiculous, and i know there have been numerous complaints from reading. At what point does this matter?
Vehicle Mileage at Failure
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	BOGART, GA
VIN pattern	3GYFNBE32FSXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	06/12/24
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

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2015 Cadillac SRX Exterior Lighting Problems, Complaints and Defects, Recalls and Failures

2015 Cadillac SRX Exterior Lighting Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?