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2015 Cadillac SRX Exterior Lighting Problems, Complaints and Defects

Issue ID	1692730
Internal NHTSA #	11360916
Manufacurer	General Motors LLC
Brand	CADILLAC
Model	SRX
Model Year	2015
File date	01/03/20
Component	EXTERIOR LIGHTING
Product type code	VEHICLE
Description of the problem	Cadillac division, gm llc c/o analytics consulting llc claim number: 1218800 we received a letter referencing issues with moisture to accumulate in headlamp capsules and/or dimming halogen headlights. The instructions were to take the vehicle to the dealership pay the $800/$1600 and get reimbursed with 90 days. If the headlight capsules are faulty would it be more productive to recall the headlights capsules and replace them for free. Our headlights need to be replaced however pay $1600. Is out of the questions. I have spoken to gmc customer service but they just transfer me to analytics consulting llc who insist the repair/replacement must be done first for reimbursement. Per the analytics consulting consultant and phone recording the deadline for reimbursement was june 30th which was during the height of the virus. Again because the headlight capsules is faulty a recall should be issued so that in these uncertain economic times can get the issue resolved with out having to come out of pocket $800/$1600. Because of the dimness of the headlights i am cautious about driving after dusk, and i use my high beams.
Vehicle Mileage at Failure	74000
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	HYATTSVILLE, MD
VIN pattern	3GYFNBE37FSXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	06/12/24
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	45
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
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What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

YH2LFELB7LR000307 YV1RS592682672853 VF36D3FZH21104900 W1V44781313721020 KNDJT2A20A7160427 1HD1YXZ19PB058459 KMHK381GFKU008619 WDC0G4KB9GF103369 TSMLYEA1S00166051 KNAJU811BBK201487 1FTDE14Y4LHB84597 VR3EUHNP6NJ500355

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2015 Cadillac SRX Exterior Lighting Problems, Complaints and Defects, Recalls and Failures

2015 Cadillac SRX Exterior Lighting Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?