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2015 Cadillac SRX Exterior Lighting Problems, Complaints and Defects

Issue ID	1642187
Internal NHTSA #	11307560
Manufacurer	General Motors LLC
Brand	CADILLAC
Model	SRX
Model Year	2015
File date	06/02/20
Component	EXTERIOR LIGHTING
Product type code	VEHICLE
Description of the problem	Headlight moisture is causing very poor visibility. In march of 2019, i received a letter stating that my vehicle was part of a class action lawsuit and that if i wanted to have the headlights replaced, i could by paying out of my pocket and then would be reimbursed. The class action lawsuit was for 2011 - 2015 models. My vehicle is 2015. At the time that i received the letter, there was no visible signs of a problem, checked by myself and my husband who is very good with cars. Now, less than 1 year later, i can't even tell when my headlights are on. If i am not driving on a road that has street lights, i cannot see. It's a serious safety issue. Given that i mainly travel on roads that have street lights, i was unaware of the deteriorated situation until very recently. I contacted cadillac who offered me no solution aside from taking it in to get it diagnosed at a cost to me. Then i am supposed to call them back so that they can see what they can do, no promises of any type of monetary reimbursement. So basically, i got nowhere with cadillac who seems to be more concerned with their bottom line than safety. The class action lawsuit should have been a recall. Think of it this way, 2011 owners had a long enough time to see that the headlights/covers would eventually get moisture in them causing the problem, but 2015 owners had a much shorter window of time. The cost to replace them is about $1500, which i didn't spend given that when i received the letter, there was no issue. This is a serious safety issue that occurs gradually over time and needs to be addressed by way of a recall so that cadillac has no choice but to resolve the issue and back their product by making the situation right. Taking the safety of cadillac owners as a serious matter as opposed to trying to save money by not doing a voluntary recall.
Vehicle Mileage at Failure
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	COCONUT CREEK, FL
VIN pattern	3GYFNAE34FSXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	14/12/24
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	60
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

PPVZZZ60ZKL100497 U5YPC813SFL675998 VF1AGVYB056372429 WD3AHDAA8J0202852 1C6SRFFP8SN600641 WBA63FJ06SCU23649 WP1ZZZ92ZCLA41462 YV4952DZ6D2413335 SCFULCEV0SGJ60227 WDDXJ8FB2HA028302 W1NYC7GJ6LX343787 WB4WG2E12G3152525

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2015 Cadillac SRX Exterior Lighting Problems, Complaints and Defects, Recalls and Failures

2015 Cadillac SRX Exterior Lighting Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?