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2015 Cadillac SRX Exterior Lighting Problems, Complaints and Defects

Issue ID	1588240
Internal NHTSA #	11241069
Manufacurer	General Motors LLC
Brand	CADILLAC
Model	SRX
Model Year	2015
File date	01/08/19
Component	EXTERIOR LIGHTING
Product type code	VEHICLE
Description of the problem	Headlights unsafe. I bought my 2015 srx new, and from the outset the low beam headlights were very dim. Visibility is so poor that i can't safely drive my srx at night; my 4-year-old $50,000 srx has only 13,000 miles on it. The dealer quoted me ~$300 to replace with non-gm bulbs but can't guaranty that the problem will be fixed and won't give me any sort of warranty on the repair--even though my srx is still under factory warranty. In fact, every online review states that replacing the bulbs will not correct this issue. Obviously, the defect goes beyond the bulb itself. This is a major safety issue and is a known issue with the srx. A simple google search returns thousands of customers complaining of this safety problem which gm fails or refuses to remedy. Nhtsa, please intervene here and make gm permanently fix this defect, whether that means replacing the entire headlamp assembly, or new seals, or new bulbs with some sort of warranty. My safety, and that of my children and others on the road, is at great risk until this defect is corrected. [note, i had to select a date of occurrence, so i chose today's date; but this is an ongoing problem that started shortly after i purchased the vehicle in dec. 2015 and has gotten progressively worse over time.]
Vehicle Mileage at Failure	13000
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	AURORA, IL
VIN pattern	3GYFNBE32FSXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	07/12/24
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
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DoT tire identifier
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Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
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What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

JHMES86154S404693 VF1RFB00961458428 WDD2050402R184105 VR7A45GYVPL000874 JACDS58X617J02467 1HD1GN4179K318861 3GKALPEV0LL242498 TMAJU81AACJ297816 JMFSRCS6A4U007675 WDD2073482F143447 WBA5A51010D014686 KM8J33A43JU719456

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2015 Cadillac SRX Exterior Lighting Problems, Complaints and Defects, Recalls and Failures

2015 Cadillac SRX Exterior Lighting Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?