Issue ID | 1559715 |
Internal NHTSA # | 11204129 |
Manufacurer | General Motors LLC |
Brand | CADILLAC |
Model | SRX |
Model Year | 2015 |
File date | 30/03/19 |
Component | EXTERIOR LIGHTING |
Product type code | VEHICLE |
Description of the problem | The low-beam headlights are very dim. I asked the dealership's service department about it and was told that gm was aware of the faulty part (headlight assemblies with poor quality seals) and would reimburse me up to $1600 for replacing them with the same faulty part. I received a letter from cadillac that offered the reimbursement in exchange for waiving any future fix for the problem. On march 30, 2019 while driving on a highway with a curb, i hit a piece of wood that i couldn't see because of the dim headlights. Hitting the wood caused the car to veer into the curb causing over $4000 damage to the vehicle. While looking for a possible fix for the problem on the internet, i have found that many owners of this model cadillac complain of the same problem. I also found that gm/cadillac has settled class action lawsuits in california and florida pertaining to this issue. Obviously, this is a major safety issue that gm/cadillac is aware of yet they are not offering the owners a lasting remedy for the safety of the drivers. I have pictures and estimates for the damages but am unable to scan into this computer. I can send them separately from my phone. If needed, email me. |
Vehicle Mileage at Failure | 90200 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | EIGHT MILE, AL |
VIN pattern | 3GYFNBE34FSXXXXXX |
Was vehicle invloved in a crash? | Y |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 06/12/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 38 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |