Issue ID | 1495659 |
Internal NHTSA # | 11124757 |
Manufacurer | General Motors LLC |
Brand | CADILLAC |
Model | SRX |
Model Year | 2015 |
File date | 01/07/18 |
Component | ELECTRICAL SYSTEM |
Product type code | VEHICLE |
Description of the problem | The cadillac cue screen is faulty and needs to be recalled. I purchased my cadillac new from the dealership and before it hit 9,000 miles the cue screen started freezing and switching radio stations and the touch screen would not work. I took it to the cadillac dealership in leesburg, fl and they replaced it. There was a back order on the cue and it took 3 months to get replaced and i had to escalate it thru gm to finally get it replaced at 3 months. That was june 2016. At 46,000 miles the cue started doing the same thing it had done before. I took it to the dealership in leesburg, fl and once again had to have the cue replaced. My co-worker also has a 2015 srx and at 15,000 miles she also had to have the cue replaced (same dealership). Needs to be a recall , for people out of warranty this can be an expensive fix and it's obvious the cue has a defect. When it was first replaced in 2016 i was told by service that the reason for the 3 month delay was due to a backorder because so many had to be replaced. |
Vehicle Mileage at Failure | 47000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | MASCOTTE, FL |
VIN pattern | 3GYFNBE32FSXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 06/12/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |