Issue ID | 1608828 |
Internal NHTSA # | 11267573 |
Manufacurer | General Motors LLC |
Brand | CADILLAC |
Model | ESCALADE |
Model Year | 2016 |
File date | 27/09/19 |
Component | POWER TRAIN |
Product type code | VEHICLE |
Description of the problem | Around 20,000 miles we started documenting issues with the drive train by taking it into the dealership but we had had these issues prior to the 20,000 mile mark. When you would be traveling around 20 mph and traffic would slow down nearly coming to a stop and then speeds would pick up back and you began to accelerate it would shift with hard thud into gear. Also when placing the car in reverse from park or from reverse into drive it would lunge forward. When at a complete stop and slowly removing your foot from the brake it would lunge forward as well. We have taken it into the dealership for these issues a minimum of six times with the following outcomes: 1) cannot duplicate issue 2) then duplicated it was a software issue and they updated the software 3) this is just how the transmission shifts - this is normal. The same issues are still occurring and more consistently with no resolution from two different cadillac service departments. Then two weeks ago the main screen for audio/thermostat/ navigation went completely black while the car was on. Could not control any of the audio, thermostat, navigation - tried pressing the home button, controls on the steering wheel. I took a video of this for proof it happened because i knew they were going to tell me they couldn |
Vehicle Mileage at Failure | 35000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | MERLIN, OR |
VIN pattern | 1GYS4HKJ1GRXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 31/03/23 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |