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2012 Buick LACROSSE Electrical System Problems, Complaints and Defects

Issue ID	1109395
Internal NHTSA #	10632504
Manufacurer	General Motors LLC
Brand	BUICK
Model	LACROSSE
Model Year	2012
File date	08/09/14
Component	ELECTRICAL SYSTEM
Product type code	VEHICLE
Description of the problem	2012 buick lacrosse with less than 45k, the car has not started for 3 days and car will finally start after the key is left in the ignition for about a minute then the interior lights and screen come on (appearing as though the car was just charged) the car has had limited steering control the "power steering service soon" light appears a long with another warning light that says '' roll drivers window up, then down" the windows will not roll down neither do the locks work in the car. I was driving down the road and had to pull off to the side while all this was taking place. I have contacted gm for 2 days now,a gm rep named "rupert" took the initial call and said " don't worry, it's all covered gm will take care of it" ( these calls are recorded.) i made it to a friends house enough to get gm to call roadside assistance and take my car to the dealer, [xxx] said that it would be best to take my car to the dealer i bought it from. 22 miles away. 8:30 am was when the call was initiated and a call from gm roadside assist was made to me at 9:30am with a 2h eta. The first tow truck broke down and i had to call roadside assistance back once the first tow truck did not show up 30 min past the given eta. Finally the second tow truck arrives at 1310 and takes my car to the dealership. I call the dealership to discuss the rental car promised by gm, the dealership says that gm only covers a rental for 3 days, but it will be at the minimum 7 days before my car is even looked at, so i have to pay out of pocket for a rental car for 4 days until my car is even looked at, that's not including the time to fix the problem if it can be fixed right away. After speaking to 6 tier 2 reps specialist and managers i have no answers with a broken car, a rental that is half the size as my lacrosse and i still have to pay for the rental. Lucky i did not die driving! This needs to be addressed!
Vehicle Mileage at Failure
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	HUNTINGTOWN, MD
VIN pattern	XXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons	0
No. of fatalities	0
Date of purchase	07/10/24
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

WBAFB72010LX26746 0074409227W262709 JF2BS9KC2LG133773 WVWZZZ16ZGM014703 3D7KS28D38G224754 VSSZZZ1MZXB016356 WVGZZZ5NZLW806668 JTEBL29J085111052 JM0BJ10P200220713 WBA5A31080D747077 1G1105S35HU191906 WBA8B7C50JA245838

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2012 Buick LACROSSE Electrical System Problems, Complaints and Defects, Recalls and Failures

2012 Buick LACROSSE Electrical System Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?