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2016 Buick ENCORE Structure Body Problems, Complaints and Defects

Issue ID	1300768
Internal NHTSA #	10886277
Manufacurer	General Motors LLC
Brand	BUICK
Model	ENCORE
Model Year	2016
File date	02/07/16
Component	STRUCTURE:BODY
Product type code	VEHICLE
Description of the problem	I purchased 2016 encore on 5/7/16. While on a 300 mile road trip on 7/2 /16 notice the exhausted pipe was melted to the bumper took pictures. Called the number to extended warranty and they weren't able to help me due to holiday weekend. Drove it back home stop every hour to make sure it wasn't going to start my car on fire. Took it to the dealership the next day 7/ 5 i told them i don't feel safe in the vehicle. They said why would look into what cause it. The dealership has there own picture this incident in not in dispute. They said gmc been contacted and no other incident has been reported. They gave me a loaner on 7/5 the mechanic manager said he put the vehicle on lift doesn't see anything wrong with it he said he will have his very mechanic look at it on 7/6 called that day to update me that gmc is involved and will keep me informed. Called me on 7/7 with same updated that they are still looking into it. On 7/12 called back and said they could not duplicated the problem. So it was decided to replace part of the bumper and return the vehicle to me i stress that i don't feel safe with this vehicle i'm about to drive to florida in a couple of week and the problem happen on a long distance and not short distances. Called customer service and was told the dealership is not going to help me out. I ask if they could give me documentation to what they found and he said no cause we couldn't duplicate the problem. That was eight days ago i haven't heard from them since 7/12. I called customer service back on 7/20 and she told me that the dealership is fixing the bumper and giving it back to me. I feel this is a brand new vehicle and this should not have happen and seem like a factory defect that they want to put a band aid and send me on my way. I asked customer service did they take it on a long ride to test it out and she could not answer the question.
Vehicle Mileage at Failure	4000
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	TONAWANDA, NY
VIN pattern	KL4CJASBXGBXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	16/09/24
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

JPCYX22A2NT030834 JHMCU25609C231417 W0L0JBF1911199016 WVGZZZ1TZDW061920 WBY7Z6106JVG64170 1GBDS14E798153095 WDD2183592A054361 WVGZZZ5NZGW599683 WF0PXXGCDPAY67928 YV1CZ592451148331 JTEBX9FJ7H5103338 JN1BGGD22U0000305

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2016 Buick ENCORE Structure Body Problems, Complaints and Defects, Recalls and Failures

2016 Buick ENCORE Structure Body Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?